Brookstone Reviews

False advertisement. Poor customer support. Even though this is due to brookstone negligence, I have to pay the return shipping costs. Still waiting on my remaining refund. Original purchase date of 4/30/21.5-8 business days my@$$.

I purchased a heat massager for legs fir my husband for Christmas. After opening on Christmas he called his Dr to make sure he could use it. His Dr did not recommend he use it because of his HBP. Well, unfortunately the next day we both showed symptoms of Covid and tested positive. My husband was hospitalized I recovered at home. We are just getting around now so I called Brookstone several times to speak to a supervisor. I was told no returns after 30 days. I explained that we were sick, my husband was in hospital they still said no. They told me to contact the vendor, ReAthlete. I did and received the same answer, no returns after 30 days. We are retirees in a fixed inches, and these are unprecedented times ( Covid)
How can burn cinpanies be so unfeeling and cold. I will NEVER buy anything from Brookstone again.
Oh and they get one star only because they will not let me submit with no stars.

This is a SCAM. THE NEW BROOKSTONE HAS ZERO CUSTOMER SERVICE. MY SHIPPING NUMBER IS BOGOS. IT DOESNT EXIST. NO WORKING PHONE NOTHING

I submitted a request for service for my noise canceling headphones on June 17. I received a reply that a ticket was opened and it would be addressed in the order received. I have not received any further response. I have sent follow up messages asking for a response. I have now sent another message. This is five months since my original request. They must have a huge number of service requests since it has been five months and my original request has still not been addressed.

A desk was featured on their website for $99.95. When attempting to check out, the shipping information could not be entered. When I reached out to their customer service both via email and phone to let them know item is being shipped a residential address in the U.S. so shipping should not be an problem, they stated they would fix the issue and then contact me when it has been resolved and price would be honored since it was in my cart. A few minutes later, I received an automatic email that reminded me to 'don't forget' to check out the items that were currently sitting in my cart. The first attachment reflects this. About three weeks later, after receiving numerous marketing emails from them (but no follow up email to the initial issue,) I emailed them again. I received the following response: 'Thank you for your email. Our team has fixed the issue and you can now check out. However, there was an error on the site so the price of 99.95 could not be honored.' Then they followed that up with an empty 'sorry for any inconvenience' cut and paste apology. I did speak to a supervisor who seemed like she was reading from a script with the same empty 'I'm sorry and I understand but there's nothing I can do' line. No, there is something you can do, honor the price and and not lie to the consumer. False advertisement is not a good look for any company. If Brookstone is adamant about saving a few bucks to renege on their promise, I highly doubt their business model will hold any water in the years to come.

Bad products. Poor quality. Even worse, zero support. Company might be one of the worst out there. Picture attached is of my $300 unusable eye sore with an extended warranty I couldn't redeem. Never again. Stay away from Brookstone!

Zero customer support. I contacted them 2 months ago about a warranty to repair an item that wore out. After 1 month, I asked them again. Still nothing. As expensive as their products are, I expected at least some level of customer care. They offer absolutely nothing.

When I was about 18 years old, I bought a pair of binoculars, nice ones, from Brookstone. The reason I bought from this company and paid more than I would have elsewhere was the lifetime warranty. Lo and behold, about 10 years later the binoculars were out of alignment, so I took them to a mall to get them fixed or replaced. The employees basically laughed and told me the best they could do was give me 10% off a piece of crap, inferior binoculars they happened to have in stock. I was stunned. Truly HORRIFIC customer service. I never bought another item from this rotten company.

So, I did happened that I have to return an item which I did order online from Brookstone as a Father's Day gift for my husband.
Unfortunately, my husband didn't really like it. He said he won't use it as much and just told me that I should return it.
Well, now I do have a problem because I can't rich Brookstone customer service over the phone. I did email them and just got email from them to wait 2 business day. Its more then that already.!
How difficult is email return label in those days?!
The item was expensive and I wanted my money back, specially that I LOST MY JOB due COVID-19!
Wanted to surprise my husband for Father's Day and now I don't know what gonna happens?